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FAQ
  • ABOUT ORDER
  • Can I track my order?

    Yes, you can track your order by logging into your Kelly account or using the tracking number provided in your shipping confirmation email.

  • Does Kelly offer gift cards?

    We do offer Kelly gift cards, which are perfect for any occasion. They can be purchased online and emailed to the recipient or sent directly to you to print and present personally.

  • What is Kelly's return and exchange policy?

    We offer a hassle-free 30-day return and exchange policy for items purchased through Kelly. If you are not completely satisfied with your purchase, you can return or exchange it in its original condition with the tags still attached.

  • How can I contact Kelly customer service?

    Our customer service team is available to assist you Monday through Friday,9:00-20:00. You can reach us via email at  [email protected], by phone at +1 6784-4444-9999, or through the live chat feature on our website.

  • ABOUT KELLY
  • Can I provide feedback or suggestions to Kelly?

     We value your opinion and welcome your feedback. You can share your thoughts and suggestions through our website's feedback form, via email, or by leaving a product review.

  • Where can I find Kelly products?

    Our products are available at our stores worldwide, as well as on our online store . You can also find Kelly products at select luxury retailers and department stores.

  • What is Kelly's stance on sustainability and ethical practices?

    Sustainability is at the core of Kelly's values. We use eco-friendly materials, support fair labor practices, and are committed to reducing our environmental footprint throughout every step of the production process.

  • How can I become a Kelly brand ambassador or partner?

    We are always on the lookout for collaborations with influencers, stylists, and fashion partners who share our values. If you are interested in becoming a Kelly ambassador or partner, please reach out to us with details about your platform and audience at [email protected]